Having Trouble Deleting Epic Games Launcher Mac

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Epic Games Launcher debug logs

To help troubleshoot when problems occur with the Epic Games launcher, members of the Player Support team will often ask for your launcher debug logs. Please note that while these logs are very similar to the default logs that are automatically generated by the launcher, and even appear in the same directory, they are not the same. Debug logs include some extra information that is often critical to diagnosing issues. To generate your debug logs, follow the steps below.

Method 1: From Inside the Launcher

This method assumes you are able to open the launcher and navigate to the main window. If you are not able to open the launcher, use Method 2 for PC or Method 3 for Mac.

Having trouble downloading the Epic Games launcher on Mac Whenever I go to the Epic Games website and install the launcher, it installs part of the launcher and then gets stuck in this never ending loop that first says 'Please wait while we start your update' and it then says 'Verifying update, 0.0 B / 0.0 B (0.0 B/s).' Video games for macbook pro.

    • If you are unable to sign in, you can click Go Offline to access the main window.
  1. Select Enable debug logging a pop-up will appear and select Enable Now unless your issue occurs at launch then select Restart.
  2. Reproduce the issue you’re experiencing while the debug logging is on.
  3. After reproducing your issue, go back to Settings and select Show Logs
  4. Close the launcher.
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  2. You can either link your Nintendo Account to your Epic account by visiting the Epic Games website on a PC or Smart Device, or after starting Fortnite on Nintendo Switch for the first time. For more information on linking a Nintendo Account to an Epic account, please visit Epic Game's Support Site.

Method 2: From Outside the Launcher on PC

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  1. Right-Click on the Epic Games Launcher desktop shortcut.
  2. Select the Shortcut tab.
  3. Add -debuglogging to the end of the file path in the target field.
    • Make sure there is a space between the file path and the dash.
  4. Open the launcher by double-clicking your desktop shortcut.
  5. Reproduce your issue, then close the launcher.
  6. After you have closed the launcher, remove the -debuglogging command from the target field.
  7. Navigate to your log files. They should be in the following location: C:Users[YourUserNameHere]AppDataLocalEpicGamesLauncherSavedLogs
    • The AppData folder is hidden by default. If you are unable to see it, please use this Microsoft support article to view hidden folders.

Method 3: From Outside the Launcher on Mac

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  1. Open a terminal and enter the following line: open /Applications/Epic Games Launcher.app --args -debuglogging
  2. This will start the launcher. Allow it to run normally until your issue has been reproduced.
  3. Once you have reproduced the issue, close the launcher.
  4. In your terminal, enter the following line: open /Users/[YourUserNameHere]/Library/Logs/Unreal Engine/EpicGamesLauncher
  5. In the resulting window, right click on the EpicGamesLauncher folder and choose Compress 'EpicGamesLauncher'

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Once you have your logs generated attach them to your support ticket if you have one and we’ll be happy to help you further.